We provide a 24/7 website-based live chat service that is designed to
capture and convert more qualified leads for your business.
Industry-trained agents are available in Spanish and English to chat with your website visitors.
Consumers Want to Chat:
While 89% of consumers would like to use messaging to communicate with
businesses, only 48% of businesses are equipped to connect with customers through a message. (Source: Twilio)
Shift to Text-Based Communication Preferences:
The average American spends 26 minutes texting vs 6 minutes on phone calls. (Source: Infomate)
Messaging Means Business:
53% say they are more likely to shop with a business they can message directly. (Source: Facebook)
Did You Know…
live chat increases online leads by 40%
Why outsource live chat?
- 59% of leads are captured outside of normal business hours.
- On average, the likelihood of conversion drops nearly 8% for every additional 30 seconds of response times.
- 21% of live chat sessions are completely unanswered by businesses.
Product Offerings
Retainer Signing
agents qualify prospect
Our live agents chat, qualify and screen your website visitors via live chat on your behalf.
retainer gets signed
Our intake specialists follow up to ensure the prospect signs all necessary forms before meeting you.
leads delivered to you
You receive the signed retainer relevant lead info via CRM through email, text or CC.
Additional Features
Additional Add-Ons
Integrations
Our API allows for CRM and dashboard integrations. We have numerous partners who have integrated our service with their proprietary CRMs or dashboards, including HubSpot, Salesforce, Google Analytics, Zapier and TapClicks.Don’t see your system here? Let us know and we’ll work with you!
Budgeting
Live chat works so well, sometimes it can produce too many leads! With that in mind, you can budget leads each month so you’re only billed for what you can afford.
Flexible Scripting
We are experts in converting website visitors into valuable leads for your business. Our agents use a custom script we create specifically for your business.That script can be modified to make sure we are communicating with your customers the way you want us to.
Pay for performance pricing
When you receive a lead it’s classified one of three ways:
- “Sales” (billable)
Someone we’ve chatted with where we’ve obtained their name and contact information (phone number and/or email address), they’re interested in a service/product provided by your business, and they are not a current client. - “Service” (non-billable)
An existing client of yours – they may be trying to reschedule an appointment, etc. - “Other” (non-billable)
Someone looking for a service your company doesn’t provide, someone trying to sell you something, etc.
Flexible Pricing Options
Pay per lead model
Pay a pre-established price for each sales lead we generate.
Monthly flat rate model
Flat rate subscription pricing model that charges users a flat fee per month or year for all features and all levels of access.
Tiered Pricing Options
Tiered pricing created to reward the partner with a lower per-lead rate, as your lead volume increases.
